Project Management Services
Claims & Disputes Management
Build a clear, evidence-based understanding of a claim before deciding how to respond, negotiate or escalate.
Service workflow
Claims & Disputes Workflow
One five-stage workflow keeps records, entitlement, cause and quantified effect connected throughout claim assessment.
- 01
Early Identification
Project events and potential claims.
- 02
Analysis & Evaluation
Time and cost impact assessment.
- 03
Documentation
Preparation of claim dossiers.
- 04
Negotiation & Support
Discussions and negotiation support.
- 05
Resolution
Agreement and closure.
What this service addresses
- Claims with fragmented notices, records or chronology
- Unclear links between events, responsibility, time and cost
- Disputes requiring structured technical and contractual analysis
Core scope and services
- Claim review, record audit and chronology development
- Cause-and-effect, delay and cost assessment
- Position papers, response support and negotiation preparation
Typical deliverables
- Claim assessment and document-gap report
- Event chronology and issue matrix
- Technical position and quantified assessment
How WAA approaches the service
We preserve the distinction between facts, contractual interpretation and quantified effect, while organizing available evidence into a transparent decision record.
Who this service is suitable for
- Owners reviewing contractor claims
- Contractors preparing or responding to substantiated claims
- Projects seeking structured support before formal proceedings